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Half Moon Shipping Policy

At Half Moon, we understand the importance of timely delivery and strive to provide the best shipping experience for our customers. Please read the following shipping policy carefully to understand how we process and deliver your orders.

1. Order Processing Time:

  • Orders are typically processed within 1-2 business days after payment verification.
  • Processing time may vary during peak seasons or promotional periods.

2. Shipping Methods:

  • We offer various shipping methods to accommodate your needs.
  • Our primary shipping partners are reputable courier services known for their reliability and efficiency.

3. Estimated Delivery Time:

  • The estimated delivery time is provided during the checkout process based on your location and the shipping method selected.
  • While we make every effort to meet these estimated delivery times, delays may occur due to factors beyond our control, such as weather conditions, customs clearance, or carrier issues.

4. Tracking Information:

  • Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.
  • You can track the status of your shipment using the provided tracking number through our website or the courier's website.

5. Delays:

  • While we strive to ensure timely delivery, please note that occasional delays may occur.
  • Factors contributing to delays include, but are not limited to, natural disasters, unforeseen circumstances, or high order volumes.
  • We appreciate your patience and understanding during such situations.

6. Shipping Fees:

  • Shipping fees are calculated based on the shipping method selected and the destination of the order.
  • The shipping cost will be displayed during the checkout process before you finalize your order.

7. International Shipping:

  • We offer international shipping to select countries.
  • Please note that customs duties, taxes, and fees may apply upon delivery, which are the responsibility of the recipient.

8. Shipping Restrictions:

  • Some products may be subject to shipping restrictions based on their size, weight, or contents.
  • Please refer to our product pages for any specific shipping restrictions or requirements.

9. Shipping Address:

  • Please ensure that your shipping address is accurate and complete to avoid any delivery issues.
  • We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

10. Contact Us:

  • If you have any questions or concerns regarding your order's shipping status, please feel free to contact our customer service team.
  • We are here to assist you and ensure that your shopping experience with Half Moon is pleasant and hassle-free.

By placing an order with Half Moon, you agree to abide by the terms and conditions outlined in this shipping policy. We appreciate your trust in us and look forward to serving you with the best possible shipping service.

[Last Updated: November 2025]